Effective Date: January 1, 2022 | Last Updated: August 2026
Overview
At Celestial Giants LLC, customer satisfaction is our top priority. We stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help. Please read this Return & Refund Policy carefully to understand your options and eligibility.
This policy applies to all purchases made through our website (celestialgiants.com) and our storefronts on Amazon, eBay, Walmart, and Shopify. Please note that marketplace-specific policies may also apply when purchasing through those platforms.
Return Eligibility
To be eligible for a return, your item must meet the following conditions:
• The item must be returned within 30 days of the delivery date
• The item must be unused, unopened, and in its original condition
• The item must be in the original packaging with all tags, labels, and accessories intact
• Proof of purchase (order confirmation or receipt) must be provided
• The item must not be listed under our Non-Returnable Items section below
Non-Returnable Items
The following items are NOT eligible for return or refund:
• Opened or used personal care, health, or hygiene products.
• Perishable goods or items with a short shelf life.
• Downloadable software or digital products.
• Items marked as “Final Sale” or “Non-Returnable” at the time of purchase.
• Gift cards or store credits.
• Items that have been damaged due to misuse, improper handling, or unauthorized modifications
• Items returned after the 30-day return window has expired
Reasons Accepted for Returns
We accept returns for the following reasons:
• Item received is damaged or defective
• Item received does not match the product description or listing
• Wrong item was delivered
• Item is missing parts or accessories as listed
• Item arrived in unsatisfactory condition due to shipping or handling
How to Initiate a Return
To start a return, please follow these steps:
Step 1 — Contact Us
Email us at admin@celestialgiants.com or call +1 (307) 218-8631 within 30 days of receiving your order. Please include your order number, the reason for the return, and clear photos of the item if it is damaged or defective.
Step 2 — Return Authorization
Once your return request is reviewed and approved, we will send you a Return Merchandise Authorization (RMA) number and return instructions. Do not ship items back without receiving an RMA number first.
Step 3 — Ship the Item Back
Pack the item securely in its original packaging and ship it to the return address provided in your RMA confirmation. We recommend using a trackable shipping service. Celestial Giants LLC is not responsible for lost return shipments.
Step 4 — Refund Processing
Once we receive and inspect your return, we will notify you via email about the approval or rejection of your refund. Approved refunds will be processed within 5–7 business days.
Refund Policy
Once your return is received and inspected, we will send you a notification email. If approved, your refund will be processed as follows:
• Refunds will be issued to the original payment method used at the time of purchase
• Credit card refunds may take 5–10 business days to appear on your statement depending on your bank
• PayPal refunds are typically processed within 3–5 business days
• Marketplace refunds (Amazon, eBay, Walmart) follow the respective platform refund timelines
Please note: Original shipping charges are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).
Partial Refunds
In certain situations, only partial refunds may be granted:
• Items returned with obvious signs of use or missing original packaging
• Items returned after the 30-day return window with prior approval
• Items that are not in their original condition or are damaged for reasons not due to our error
Exchanges
We only replace items if they are defective, damaged, or incorrect. If you need an exchange for the same item, please contact us at admin@celestialgiants.com with your order number and details. Exchanges are subject to product availability. If the product is out of stock, a full refund will be issued instead.
Return Shipping Costs
Return shipping costs are handled as follows:
• If the return is due to our error (wrong item, defective, or damaged product) — we will cover the full return shipping cost and provide a prepaid return label
• If the return is for any other reason (change of mind, ordered wrong item) — the customer is responsible for return shipping costs
• We recommend using a trackable shipping service for all returns. Celestial Giants LLC is not liable for items lost in transit during the return process
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please take the following steps:
• Check your bank account or credit card statement again
• Contact your bank or credit card company — processing times can vary
• If you have done all of the above and still have not received your refund, please contact us at admin@celestialgiants.com or call +1 (307) 218-8631
Marketplace-Specific Policies
If your purchase was made through one of our marketplace storefronts, the following platform return policies also apply:
• Amazon: Subject to Amazon’s A-to-Z Guarantee and Return Policy
• eBay: Subject to eBay’s Money Back Guarantee Policy
• Walmart Marketplace: Subject to Walmart’s Marketplace Return Policy
• Shopify: Returns handled directly through celestialgiants.com
For marketplace purchases, you may initiate a return either through the platform directly or by contacting us.
We are committed to resolving all disputes fairly and promptly.
Wholesale & Bulk Order Returns
For wholesale account holders and bulk purchase orders, return and refund terms are governed by the wholesale agreement established at the time of account opening. If you are a wholesale partner and have a concern about a bulk order, please contact our wholesale team directly at admin@celestialgiants.com for a customized resolution.
Contact Us
If you have any questions about our Return & Refund Policy, please do not hesitate to reach out:
Celestial Giants LLC
Brooklyn, New York | Wyoming, USA
Email: admin@celestialgiants.com
Phone: +1 (307) 218-8631
Website: www.celestialgiants.com
Our customer support team is available Monday to Friday, 9:00 AM – 6:00 PM EST. We are committed to resolving every concern with fairness, speed, and professionalism.
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